The Real Cost of Prisons Weblog

“The facility continues to experience staff shortage(s), and (officers) have struggled,” state monitor Darrell Neace said in July's report. “Overtime is substantial for the facility and very difficult for staff.”

Despite the recurring problems outlined in the reports, the state has not imposed staffing-level sanctions as allowed under its contract with Corrections Corporation of America, a for-profit, Nashville, Tenn.-based company.

The state can fine the company up to $5,000 a day for violating terms of the contract, which include maintaining certain staffing levels and filling vacant positions within 60 days.

In fact — despite the sexual assault investigation — the state has agreed to extend for 60 days its contract with CCA to house up to 476 inmates at the facility while it negotiates a new two-year agreement. Otter Creek housed 429 Kentucky inmates as of Friday.

In response to questions about staffing at the prison, state Corrections Commissioner LaDonna Thompson noted that staff turnover is an issue at all prisons.

“Corrections is a difficult and stressful profession,” she said an e-mailed statement.

CCA spokesman Steve Owen said it takes recruiting and retaining staff very seriously and noted that turnover costs money. “Anyone who contends that the facility operates with vacancies by design (for cost savings or profit) does not understand sound business practice,” he said in an e-mail.

Reports cite staffing

It is unclear how many workers the prison is required to have. The state has been unable to produce a written staffing-level document, despite a request by The Courier-Journal under the state open records law.

However, in 11 of the last 19 monthly monitoring reports obtained by the newspaper, staffing has been cited as a problem. Of particular concern is the number of people trained to handle emergencies at the prison.

Neace, in a report dated July 8, cited a major concern about inadequate security staffing in June, adding, “OCCC is on 12-hour shifts and (workers) are struggling.”

He wrote that the facility was operating with 168 workers and had 28 vacancies at the end of the month. Five of those positions had been open for more than 60 days, which is a violation of the state's contract with CCA.

Many previous monthly reports do not specify how many positions were vacant, or for how long. Thus, it is impossible for the department to know how severe the staffing problem is at a given time and whether the company is in violation of the contract.

Many reports, however, include vague references to understaffing and low staff morale because of forced double shifts.

“They (officers) are exhausted, and several have expressed their concern to me,” former state monitor Deborah Patrick said in the August 2008 report.

Other prisons pay more

The reports reflect a pattern in which a flurry of hiring is typically followed several months later by a drop in staffing, indicating retention problems. Owen, the CCA spokesman, said many people hired in prisons soon realize it isn't the type of work they want to do.

Department of Corrections spokeswoman Lisa Lamb said recently that her agency has begun sending inspectors to the prison without giving CCA advance notice and has sent two corrections experts there to help the state's on-site monitor.

The state's only other women's prison — the state-run Kentucky Correctional Institution for Women in Shelby County — — is nearly full most of the time.

“Our assessment is that it is more effective to rectify the situation there at Otter Creek than find alternative forms of incarceration for our inmate population housed there,” Lamb said.

She partly blamed problems with attracting and retaining staff on the fact that a federal prison employing roughly 400 people in nearby Inez pays more.

Starting pay there is $18.18 an hour for workers with no corrections experience, and $19.17 an hour for those with experience

Starting pay at Otter Creek is $8.25 an hour.

In addition, the state pays corrections workers at two nearby state-run prisons $2.97 more an hour than Otter Creek employees receive.

The state's contract with CCA for Otter Creek does not specify minimum pay, because, Thompson said, such internal business decisions could affect the company's competitiveness.

Owen said CCA raised starting pay at Otter Creek by 5 percent last year and “we will continue to monitor their situation as we do with all our other facilities.”

Kentucky pays CCA $53.77 a day to house each inmate, a total of more than $8million last year.

Most employees are male

Tommy Johnson, a spokesman for the Hawaii Department of Public Safety, which contracts with Otter Creek to house 175 inmates from that state, said CCA might need to consider paying more to attract and retain workers at Otter Creek, particularly female officers.

He said a recent review found 81 percent of the workers were male, and 19 percent were female.

“The ratio really should be almost the opposite,” he said.

Johnson said his department has asked CCA to hire more women and consider making certain jobs at the prison female-only.

Owen said the company instituted a bonus referral and retention program in June in an effort to hire more female employees.

Neace also noted in his May report that the facility had only 24 staff members trained and certified to respond to incidents such as riots. The contract requires Otter Creek to have 30 workers with that training.

By June, Otter Creek was down to 22 so-called special responders, with no new applicants, according to that month's report. The facility also lacked proper special response equipment, it said. But by last month, Otter Creek had two more special responders than required, Neace said.

Owen said CCA has launched a companywide campaign to get workers at its prisons to undergo special response training.
(4 of 4)

Lamb said special response teams from the privately run Lee Adjustment Center in Beattyville and state-run Eastern Kentucky Correctional Complex in West Liberty could get to Otter Creek quickly if there was an emergency.
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“We do not believe this issue compromises the safety and security of the inmate population housed at Otter Creek,” Lamb said.

But both prisons are roughly two hours from Otter Creek.
Disturbances reported

Incident reports show corrections officers occasionally have to deal with disturbances at the women's facility, although no deaths or serious injuries have been reported as a result.

In 2006, six inmates surrounded a female corrections officer and refused to return to their dorm.

“These inmates were aggressive and made threatening remarks toward the officer,” the report said.

A special response team was dispatched to assist during that incident.

Also that year, special responders had to lock down the prison because inmates were planning to have a sit-down protest when it was time to clear the yard.

The treatment of inmates by corrections officers also has been an issue at the prison in recent months, according to the reports.

Neace said in his June report that “residents being placed in segregation which are not a threat to security, staff, visitors or themselves has been an issue that (the department) has been concerned with.”

He said proper documentation for segregation was missing and that the number of grievances filed by inmates was high, with up to 27 having been filed that month.

In his May report, Neace said inmates “continue to complain about staff cursing, threatening segregation.”

Lamb said “a change in the number of grievances and the inmate morale could be attributed to a change in administration.”

Thompson said in her statement that she couldn't comment on any leadership issues at Otter Creek until the sex abuse investigations are complete.

Warden Jeff Little referred questions to CCA. Owen said staff turnover at Otter Creek has decreased since Little took the helm in March 2008.

However, in 11 of the last 19 monthly monitoring reports obtained by the newspaper, staffing has been cited as a problem. Of particular concern is the number of people trained to handle emergencies at the prison.
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Neace, in a report dated July 8, cited a major concern about inadequate security staffing in June, adding, “OCCC is on 12-hour shifts and (workers) are struggling.”

He wrote that the facility was operating with 168 workers and had 28 vacancies at the end of the month. Five of those positions had been open for more than 60 days, which is a violation of the state's contract with CCA.

Many previous monthly reports do not specify how many positions were vacant, or for how long. Thus, it is impossible for the department to know how severe the staffing problem is at a given time and whether the company is in violation of the contract.

Many reports, however, include vague references to understaffing and low staff morale because of forced double shifts.

“They (officers) are exhausted, and several have expressed their concern to me,” former state monitor Deborah Patrick said in the August 2008 report.
Other prisons pay more

The reports reflect a pattern in which a flurry of hiring is typically followed several months later by a drop in staffing, indicating retention problems. Owen, the CCA spokesman, said many people hired in prisons soon realize it isn't the type of work they want to do.

Department of Corrections spokeswoman Lisa Lamb said recently that her agency has begun sending inspectors to the prison without giving CCA advance notice and has sent two corrections experts there to help the state's on-site monitor.

The state's only other women's prison — the state-run Kentucky Correctional Institution for Women in Shelby County — — is nearly full most of the time.

“Our assessment is that it is more effective to rectify the situation there at Otter Creek than find alternative forms of incarceration for our inmate population housed there,” Lamb said.

She partly blamed problems with attracting and retaining staff on the fact that a federal prison employing roughly 400 people in nearby Inez pays more.
(3 of 4)

Starting pay there is $18.18 an hour for workers with no corrections experience, and $19.17 an hour for those with experience.
Advertisement

Starting pay at Otter Creek is $8.25 an hour.

In addition, the state pays corrections workers at two nearby state-run prisons $2.97 more an hour than Otter Creek employees receive.

The state's contract with CCA for Otter Creek does not specify minimum pay, because, Thompson said, such internal business decisions could affect the company's competitiveness.

Owen said CCA raised starting pay at Otter Creek by 5 percent last year and “we will continue to monitor their situation as we do with all our other facilities.”

Kentucky pays CCA $53.77 a day to house each inmate, a total of more than $8million last year.
Most employees are male

Tommy Johnson, a spokesman for the Hawaii Department of Public Safety, which contracts with Otter Creek to house 175 inmates from that state, said CCA might need to consider paying more to attract and retain workers at Otter Creek, particularly female officers.

He said a recent review found 81 percent of the workers were male, and 19 percent were female.

“The ratio really should be almost the opposite,” he said.

Johnson said his department has asked CCA to hire more women and consider making certain jobs at the prison female-only.

Owen said the company instituted a bonus referral and retention program in June in an effort to hire more female employees.

Neace also noted in his May report that the facility had only 24 staff members trained and certified to respond to incidents such as riots. The contract requires Otter Creek to have 30 workers with that training.

By June, Otter Creek was down to 22 so-called special responders, with no new applicants, according to that month's report. The facility also lacked proper special response equipment, it said. But by last month, Otter Creek had two more special responders than required, Neace said.

Owen said CCA has launched a companywide campaign to get workers at its prisons to undergo special response training.
(4 of 4)

Lamb said special response teams from the privately run Lee Adjustment Center in Beattyville and state-run Eastern Kentucky Correctional Complex in West Liberty could get to Otter Creek quickly if there was an emergency.
Advertisement

“We do not believe this issue compromises the safety and security of the inmate population housed at Otter Creek,” Lamb said.

But both prisons are roughly two hours from Otter Creek.
Disturbances reported

Incident reports show corrections officers occasionally have to deal with disturbances at the women's facility, although no deaths or serious injuries have been reported as a result.

In 2006, six inmates surrounded a female corrections officer and refused to return to their dorm.

“These inmates were aggressive and made threatening remarks toward the officer,” the report said.

A special response team was dispatched to assist during that incident.

Also that year, special responders had to lock down the prison because inmates were planning to have a sit-down protest when it was time to clear the yard.

The treatment of inmates by corrections officers also has been an issue at the prison in recent months, according to the reports.

Neace said in his June report that “residents being placed in segregation which are not a threat to security, staff, visitors or themselves has been an issue that (the department) has been concerned with.”

He said proper documentation for segregation was missing and that the number of grievances filed by inmates was high, with up to 27 having been filed that month.

In his May report, Neace said inmates “continue to complain about staff cursing, threatening segregation.”

Lamb said “a change in the number of grievances and the inmate morale could be attributed to a change in administration.”

Thompson said in her statement that she couldn't comment on any leadership issues at Otter Creek until the sex abuse investigations are complete.

Warden Jeff Little referred questions to CCA. Owen said staff turnover at Otter Creek has decreased since Little took the helm in March 2008.

Starting pay there is $18.18 an hour for workers with no corrections experience, and $19.17 an hour for those with experience.
Advertisement

Starting pay at Otter Creek is $8.25 an hour.

In addition, the state pays corrections workers at two nearby state-run prisons $2.97 more an hour than Otter Creek employees receive.

The state's contract with CCA for Otter Creek does not specify minimum pay, because, Thompson said, such internal business decisions could affect the company's competitiveness.

Owen said CCA raised starting pay at Otter Creek by 5 percent last year and “we will continue to monitor their situation as we do with all our other facilities.”

Kentucky pays CCA $53.77 a day to house each inmate, a total of more than $8million last year.
Most employees are male

Tommy Johnson, a spokesman for the Hawaii Department of Public Safety, which contracts with Otter Creek to house 175 inmates from that state, said CCA might need to consider paying more to attract and retain workers at Otter Creek, particularly female officers.

He said a recent review found 81 percent of the workers were male, and 19 percent were female.

“The ratio really should be almost the opposite,” he said.

Johnson said his department has asked CCA to hire more women and consider making certain jobs at the prison female-only.

Owen said the company instituted a bonus referral and retention program in June in an effort to hire more female employees.

Neace also noted in his May report that the facility had only 24 staff members trained and certified to respond to incidents such as riots. The contract requires Otter Creek to have 30 workers with that training.

By June, Otter Creek was down to 22 so-called special responders, with no new applicants, according to that month's report. The facility also lacked proper special response equipment, it said. But by last month, Otter Creek had two more special responders than required, Neace said.

Owen said CCA has launched a companywide campaign to get workers.

Lamb said special response teams from the privately run Lee Adjustment Center in Beattyville and state-run Eastern Kentucky Correctional Complex in West Liberty could get to Otter Creek quickly if there was an emergency.
Advertisement

“We do not believe this issue compromises the safety and security of the inmate population housed at Otter Creek,” Lamb said.

But both prisons are roughly two hours from Otter Creek.
Disturbances reported

Incident reports show corrections officers occasionally have to deal with disturbances at the women's facility, although no deaths or serious injuries have been reported as a result.

In 2006, six inmates surrounded a female corrections officer and refused to return to their dorm.

“These inmates were aggressive and made threatening remarks toward the officer,” the report said.

A special response team was dispatched to assist during that incident.

Also that year, special responders had to lock down the prison because inmates were planning to have a sit-down protest when it was time to clear the yard.

The treatment of inmates by corrections officers also has been an issue at the prison in recent months, according to the reports.

Neace said in his June report that “residents being placed in segregation which are not a threat to security, staff, visitors or themselves has been an issue that (the department) has been concerned with.”

He said proper documentation for segregation was missing and that the number of grievances filed by inmates was high, with up to 27 having been filed that month.

In his May report, Neace said inmates “continue to complain about staff cursing, threatening segregation.”

Lamb said “a change in the number of grievances and the inmate morale could be attributed to a change in administration.”

Thompson said in her statement that she couldn't comment on any leadership issues at Otter Creek until the sex abuse investigations are complete.

Warden Jeff Little referred questions to CCA. Owen said staff turnover at Otter Creek has decreased since Little took the helm in March 2008.

http://www.courier-journal.com/article/20090816/NEWS01/908160338/1008/NEWS01/Private+prison+plagued+by+problems++reports+show